DRAFT — to be reviewed by a lawyer before launch
This is the same text as account.goodwill-media.com/refund-policy on our account site, copied when this website is built, so there is one source.
Effective date: {{effective date}}. Seller: Gancas Technologies LLC, {{company address}}.
7 days, per license
You can refund a license yourself within 7 days of paying for it, for any reason. A free trial is there so you can test the app on your own TV first.
How to request it
Log in on the website, open your account page and press Request refund beside the license. Giving a reason is optional.
One per household
There is one self-service refund per household, ever. After 7 days, or after an earlier refund, please contact support@goodwill-media.com.
What happens to the license and seats
That license ends. If your home then has too few seats, the most recently linked TVs lose theirs and go back to the free features at their next check-in. Prayer times and the athan keep working.
Processing time
We send the refund to the payment provider straight away. Your bank or card issuer may take {{typical processing time}} to show it.
Wrong country
If your billing country has a higher price than the one you paid, nothing is unlocked. We tell you and you can start again with the right country. Your first payment is then refunded automatically, or within 48 hours if you do nothing. This does not use up your self-service refund.
Your legal rights
{{statement of statutory consumer rights, by country}}
Contact
support@goodwill-media.com